Server Management

Enhance your server's security, uptime, performance, backups and much more.

1. 24x7 Support

Upgrading to a managed server is simple. First we'll evaluate your current solution to understand its strengths and weaknesses, then determine the necessary changes to move forward. Perhaps the server is too high or too low spec, runs old software, has insecure code, lacks a firewall -- or perhaps you're starting afresh and moving to your first ever server? Whatever your scenario, our expert team will produce you a tailored migration plan for you and execute to perfection.

As a managed hosting customer, you're backed by our true 24x7x365 around-the-clock support team: you're never on your own. Our certified technicians have years of experience managing critical infrastructure for the world's leading companies, including Furtune 500 brands.

Continuous monitoring is the heart of any pro-active server management plan. Unlike some companies who use 'ping' as their sole form of server monitoring, we monitor deep down into your server’s critical components: CPU load, RAM utilisation, nginx/Apache workloads and error states, MySQL workloads and query times, disk utilisation, disk I/O, network utilisation and packet error states - and much, much more - are checked on a minute-by-minute basis.


2. 100% Uptime

"Our website is down" is probably the worst news any 21st Century company can break. The cost of downtime is significant to any company or brand, even if the downtime is just a few minutes, and the monetary loss is only the beginning...

  • Brand reputation is damaged by customer panic: "where have they gone, have they closed down, what will happen to my product/order, do I need to look for a new supplier?"
  • Missed opportunities and lost income as customers are unable to browse your site, unable to place any orders, and even unable to see your contact details!
  • Data might be at risk or even lost, depending on the problem and the level of backups & redundancy you have in place.
  • Productivity is impacted as you battle to get your website back online, pacify concerned customers, and struggle to maintain workflow with your website and likely many internal company services offline.
  • Recovery costs can be detrimental, especially in the event of hardware failure. Hardware replacement is costly, but even moreso when combined with the overtime to catch up on lost productivity, and the marketing and promotional costs that reassure customers and recoup lost business.

Our server management plans help you achieve the highest possible uptime, fulfil your disaster recovery requirements, and design a set of clear and concise instructions to follow in the event of an emergency. Although many web hosts claim to offer this, very few deliver to our level of detail and care; we always achieve.


3. Toughest Security

Software and security updates are critical in the modern era of the hacker. Our expert technicians proactively and seamlessly roll out security patches and software updates on your behalf to keep your server as secure as possible. No hackers allowed!


4. Best Performance

Server configuration is the key difference between a fast or slow website. Our expertly skilled team will fully optimise your server's core components to maximise your website's speed and potential. Not only do we tweak the software layers like web server, database server and application, we also drill deep down into the server's kernel, storage layer and network stack. We make sure your server runs as fast and reliably as possible, allowing your website to scale higher than ever before. Don't let a traffic spike take your website down, get optimised today!


5. Reliable Backups

Customer data is your company's most valuable asset. Imagine the consequences of data loss due to systems failure? Whilst it's great to cite "we have backups," how much do you know about your backup policy? Do you know how often your data is backed up, where it is stored, who has access to it, and how can it be restored? If not, your business is at risk!

Our backup solutions are designed from the ground up to put you in control. Integrating deep into our products and services, we have multiple levels of protection including VM images, snapshots, database dumps, real-time replication and more. We tailor the backup solution to meet and exceed the needs of today's technology-driven companies, in line with disaster recovery and business continuity requirements.



Why choose Cloud Load Balancers?

Accelerate your web application's uptime and performance:

Frequently Asked Questions

Can I host more than one domain/website per load balancer?

Yes! The control panel allows you to define a list of different domain names (and/or subdomain names) that your load balancer should answer. Domain names that aren't on this list will see a default page and not your content, protecting against stealthy content theft and some basic DoS attacks.

How many SSL/TLS certificates and HTTPS sites can I host?

Currently, our CLB v1 products allow only one SSL/TLS certificate per load balancer. You can host multiple websites with one SSL/TLS certificate, however you must ensure the certificate includes each domain name you would like to host. Wildcard certificates allow you to secure multiple subdomain names, and multi-domain "UCC" or "SAN" certificates allow you to secure multiple top-level domain names with just a single certificate.

The LiteSpeed Web ADC load balancer product allows multiple SSL certificates and multiple domain names, and can be controlled through its WebAdmin Console.

What is the uptime guarantee?

All Cloud Load Balancers benefit from our 99.9% uptime guarantee as standard. Multiple Cloud Load Balancers can be deployed in tandem, balanced via DNS round-robin, to further improve the uptime levels.

Where two or more identically configured Cloud Load Balancers are deployed, we can assign two IP addresses to one load balancer in the event of hardware failure, to offer the highest uptime level for your web application.

Do you store connection and access logs?

In order to maintain the highest possible performance, we do not log any connection data, IP addresses or access logs at this time. We plan to add logging abilities in future, however for security purposes, when made available all logging will be DISABLED by default until explicitly activated.

Can I load balance non-HTTP (i.e. TCP or UDP) applications?

Potentially, yes. Our Cloud Load Balancers are designed for HTTP/HTTPS website load balancing, but we also use these products to balance non-website traffic for our own purposes and for some managed customers. To find out whether we can help load balance your custom TCP or UDP application, please send a message to our support team who will be happy to look into it for you.

Confused? Not sure what you need?

Don't worry! Our team are here to help. Let's have a quick chat and we'll have you sorted in no time!